FAQs

    • Call-Out Fee: $50 (non-refundable).

    • Diagnostic Fee: $150 (applied toward the first hour of labor if repairs are performed).

    • Hourly labor rates and parts are additional and depend on the job.

  • Same-day service may be available depending on your location and our schedule. We recommend calling early to increase the likelihood of availability.

  • Your satisfaction is our top priority. If you’re unhappy with the service provided, let us know, and we’ll do everything we can to address your concerns.

  • Yes, we provide maintenance and repair services for small business and commercial vehicle fleets. Contact us to discuss your fleet's requirements and get a custom quote.

  • Feel free to contact us with any follow-up questions or concerns. Our team is happy to assist even after the service is complete.

  • Yes, after the diagnostic process, we will provide a detailed estimate for the necessary repairs. No work will begin without your approval.

  • If we discover additional problems during the repair, we’ll notify you immediately and provide recommendations and cost estimates for addressing them. You’re under no obligation to approve further repairs.

  • Yes, as long as there is sufficient space for safe work and no restrictions from property management. Please check with your complex before scheduling.

  • We can come to your workplace to perform repairs or maintenance, provided there is a safe and accessible location for the service.

At Marty's Mobile Mechanic, we are committed to providing safe, reliable, and professional services.  As part of our dedication to continuous improvement, we’ve recently updated our policies to ensure the highest quality standards and exceptional customer experiences. Below, you’ll find the guidelines and practices we follow to ensure every job is done right the first time.

Our Policies

  • At Marty’s Mobile Mechanics, clear and consistent communication is the foundation of exceptional service. Here’s what you can expect:

    • A thorough initial assessment of your vehicle, including a detailed explanation of the issue and recommended solutions.

    • A clear breakdown of required repairs, estimated costs, and timelines before any work begins.

    • Regular updates throughout the process, including approval requests for any additional issues discovered.

    • A final review of completed work, with a clear explanation of services performed and maintenance tips.

    We’re dedicated to keeping you informed and confident every step of the way. If you have any questions, we’re here to provide clarity and support.

    1. Call-Out Fee:
      A non-refundable call-out fee of $50 applies to all service visits, ensuring our availability and commitment to your appointment.

    2. Diagnostic Fee:
      A $150 diagnostic fee is charged for evaluating and identifying issues. If repairs are approved, this fee will be applied toward the first hour of labor.

    3. Hourly Labor Rates:
      Hourly labor charges begin after the diagnostic process if repairs are required. Rates may vary depending on the type of service.

    4. Parts and Materials:
      Costs for parts and materials are not included in the labor or diagnostic fees and will be itemized separately on your invoice.

  • Your safety on the road is our top priority. To ensure every wheel we work on meets safety standards, our technicians strictly follow these guidelines: lug nuts are hand-tightened add secured to manufacturer-specified torque using a calibrated torque wrench. A second inspection ensures proper installation, and stability is verified through testing before returning the vehicle.

    • Scheduling:
      Appointments can be scheduled online or over the phone. A confirmation email or message will be sent upon booking.

    • Cancellations and Rescheduling:
      Cancellations or rescheduling must be made at least 24 hours in advance to avoid additional charges.

    • Late Arrivals:
      If our team arrives later than the scheduled window due to unforeseen circumstances, we will notify you immediately and work to minimize any inconvenience.

    • Personal Information:
      Customer information is collected solely for scheduling, billing, and communication purposes. We do not share your data with third parties without consent.

    • Secure Payments:
      All transactions are processed through secure systems to protect your payment information.